Terms & Conditions

Stone of Help Masonry Ltd
Company Number: 16468404
Registered Address: 43 Wolfe Crescent, London, England, SE7 8TS
Location: London, England


Legal Notices

1. Terms and Conditions

1.1 Scope of Services
Stone of Help Masonry Ltd provides professional stone cutting, shaping, finishing, and restoration services for residential, commercial, and heritage projects.

1.2 Quotations and Estimates
All quotations are based on the information provided at the time of assessment. Changes in project scope, site conditions, or additional requirements may result in revised costs. Quotes are valid for 30 days unless otherwise stated.

1.3 Scheduling and Access
Clients must provide necessary access to the site and any required utilities. Delays caused by restricted access, incomplete information, or unsafe conditions may affect project timelines.

1.4 Payment Terms
Invoices are issued according to agreed milestones or upon project completion. Payment is due within 14 days unless otherwise specified. Late payments may incur statutory interest and recovery costs.

1.5 Liability and Warranty
We warrant that services will be performed to a professional standard. Warranty covers workmanship for 12 months, excluding misuse, client modifications, or third-party interference. Liability is limited to repair, replacement, or re-performance of services.

1.6 Governing Law
These terms are governed by the laws of England and Wales, with disputes subject to the jurisdiction of English courts.


2. Privacy Policy & Data Protection

2.1 Data Collection
We collect personal and business information necessary to deliver services, including names, addresses, contact details, site information, and billing information.

2.2 Data Usage
Information is used solely for service provision, invoicing, communication, and project management. Data is not sold or shared except where required to provide services, including authorised subcontractors.

2.3 GDPR Compliance
Stone of Help Masonry Ltd is fully compliant with the General Data Protection Regulation (GDPR). Clients may request access, correction, or deletion of personal data by contacting us directly.

2.4 ICO Registration
Our data processing activities are registered with the Information Commissioner’s Office (ICO) and maintained in accordance with UK data protection law.

2.5 ISO Standards
We adhere to ISO/IEC 27001 standards for information security management, ensuring confidentiality, integrity, and availability of client data.

2.6 Data Retention
Information is retained only for as long as necessary to provide services, comply with legal obligations, and maintain records.


3. Cookies Policy

3.1 Use of Cookies
Our website uses cookies to improve navigation, monitor performance, and enhance user experience. Cookies do not capture sensitive personal information.

3.2 Types of Cookies

  • Essential Cookies: Required for basic website functionality.
  • Performance Cookies: Collect anonymous usage data to improve the website.
  • Functional Cookies: Remember user preferences and settings.
  • Analytics Cookies: Track visitor interactions and site performance metrics.

3.3 Managing Cookies
Users may control or disable cookies through browser settings. Some site features may not function if cookies are disabled.


4. Updates to Legal Notices

Stone of Help Masonry Ltd reserves the right to amend Terms, Privacy, and Cookies policies at any time. All updates will be published on this page with the date of revision.


5. Contact Information

For legal, data protection, or service enquiries:

Stone of Help Masonry Ltd
43 Wolfe Crescent, London, England, SE7 8TS
London, England
Company Number: 16468404
Email: info@stoneofhelpmasonry.co.uk